You searched for Wix help. Something’s not working. Your site is slow, looks weird on your phone, or Google doesn’t know it exists. I get it.
Before you scrap anything, let’s try to fix it. I’ll walk through the most common Wix problems and what actually works. And if none of it does? I’ll be honest about your options.
Your Site Is Slow (and You’re Not Imagining It)
Wix sites load a lot of code behind the scenes. That’s what makes the drag-and-drop editor work. It’s also why your pages can feel sluggish, especially on phones.
Here’s what to try:
- Remove apps and widgets you’re not using. Every Wix app you’ve installed adds weight. That chat widget you tried once? The social feed you never finished setting up? Delete them.
- Compress your images. Big photos are the single biggest speed killer. Wix does some automatic compression, but if you’re uploading straight from your phone camera, those files are huge.
- Simplify your homepage. Videos, animations, and a dozen sections above the fold will tank your load time. Less is faster.
Wix has a full performance guide that goes deeper. Start there.
Your Mobile Site Looks Wrong
Wix builds your mobile site automatically from your desktop layout. The problem? Their own support docs say the mobile algorithm “isn’t always perfect.” Elements end up in the wrong place, gaps appear out of nowhere, and things get hidden that shouldn’t be.
The fix exists, but it’s manual:
- Click the phone icon at the top of the Wix Editor to open the mobile editor.
- Rearrange elements that landed in weird spots by dragging them.
- Hide desktop elements that don’t work on small screens.
- Try the Mobile Optimizer tool. It auto-adjusts spacing and layout in one click.
Fair warning: you’ll need to check the mobile view every time you update your desktop site. Changes on desktop can shuffle things around on mobile again.
You’re Not Showing Up on Google
This one’s common and usually fixable. A few things to check:
- Run the Wix SEO Setup Checklist. It’s built into your dashboard and walks you through titles, descriptions, and submitting your site to Google. A lot of Wix users don’t know it exists.
- Connect Google Search Console. This is how Google tells you what it sees (and doesn’t see) on your site. Free, and Wix has a one-click connection for it.
- Check for accidental blocks. Password-protected pages, “noindex” tags you didn’t mean to set, or pages with barely any text. Any of those will stop Google from showing your site.
Wix actually has decent SEO tools. The issue is most people never set them up. Their troubleshooting guide for sites not appearing in search results is worth reading.
You Can’t Get a Human on the Phone
If you searched “Wix helpline,” here’s the reality: there is no Wix phone number you can call. You start with a chatbot. If the bot can’t help, you can request a callback or live chat. But live chat with a real person is only available Monday through Friday, and callback availability depends on your plan and time zone.
It works. Eventually. But if you’re the kind of person who wants to pick up the phone and talk to someone right now, it’s going to feel like pulling teeth.
When the Fixes Aren’t Enough
Everything above is real advice. If it works, keep using Wix and move on with your day.
But if you’ve tried the fixes and you’re still spending your evenings fighting with the editor instead of running your business? That’s a sign. Not that Wix is bad. Just that DIY website management isn’t for everyone. And that’s fine.
We go deeper on the real costs of DIY in our Wix vs. hiring a web designer comparison.
Your Real Options
Keep going with Wix. If the fixes above solved your problem, stay put. Wix works for a lot of businesses, especially if your site is simple and you don’t mind the occasional maintenance.
Hire someone to fix your Wix site. A Wix-savvy freelancer can clean things up in a few hours. Good for a one-time tune-up. Just know you’ll be back in the same spot the next time something breaks.
Hand it off entirely. Stop logging into the editor. Stop troubleshooting. Let someone else build it, host it, update it, and keep it running. You just email or call when you need a change.
That last option is what we do at YouGrow. If you’re curious what switching looks like, we wrote about it in I Already Have a Wix Site—Why Would I Switch?
What YouGrow Does Differently
$79/month. We build your website, host it, secure it, and handle every update. You never log into an editor or troubleshoot anything. When something needs to change, you email or call us and we handle it. Usually the same day.
Month-to-month. Cancel anytime. We’re based in Arroyo Grande. When you call 805-439-6288, you get a real person.
Want to stop fighting your website? Let’s talk.